The voice of your company book read reviews from worlds largest community for readers customer service is a helping profession a csrs career is full. The voice of your company conversational skills for customer service reps by clifford hurst starting at 145 the voice of your company conversational skills for customer service reps has 1 available editions to buy at alibris. Tsrs csrs and all sales and service staff can employ the voice of customer service to great benefit if you use the telephone you should employ the voice of customer service professional speaker and trainer craig harrison founder of expressions of excellence shows you how craig harrison 510 547 0664. A call center representative is the voice of the company ensuring every customer receives the individual attention that either satisfies or mollifies them with the nearly countless number of situations that can crop up during a conversation call center reps must have a variety of skills to manage them and provide excellent customer service. Jay ivey an analyst at software advice a company that evaluates customer service systems says that customer service tone of voice over email chat or any other textual content is conveyed solely through language ie diction syntax punctuation in writing not through the speakers tone of voice or body language
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